Our commitment to your privacy
Citi Traffic Solutions (“CTS”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect from you. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
When you contact us, request a quote, or use our website, we may collect:
- Your name, email address, phone number, and company name
- Your project address and site details
- Information about the services you require
- Any other information you choose to provide in your enquiry
- Technical data including IP address, browser type, and pages visited (via standard website analytics)
How we use your information
We use the personal information you provide to:
- Respond to your quote requests and enquiries
- Schedule and deliver services
- Issue invoices and process payments
- Provide ongoing service updates and project communication
- Improve our website and customer service
- Comply with our legal and regulatory obligations
Who we share information with
We do not sell or rent your personal information. We may share your information with:
- Service providers who help us deliver our services (e.g. electrical contractors for EV bay installations)
- Government agencies where required by law (e.g. WorkCover, SafeWork NSW)
- Insurance providers in the event of a claim
All third parties handling your information are required to keep it confidential.
How we store your information
Your personal information is stored on secure servers with industry-standard protections. Quote submissions are stored in our WordPress database. We take reasonable steps to protect against unauthorised access, modification or disclosure.
Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal record-keeping requirements)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Cookies and analytics
Our website uses cookies and standard analytics tools to understand how visitors use the site. You can disable cookies through your browser settings, though some site features may be affected.
Contact us
If you have questions about this privacy policy, or wish to access, correct, or delete your personal information, contact us:
Email: [email protected]
Phone: 1300 CTS NOW
Address: Sydney, NSW
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page. Last updated: 2026.